FAQ's

Can I cancel or get a refund for my digital product order?

Digital product orders cannot be canceled or refunded once payment has been processed. 

How can I access my digital product order?

Once your payment is processed at checkout you’ll receive a confirmation email which will contain a link you can use to download the digital product you’ve ordered.

Is there a limit to the number of times I can download the digital product?

No, currently there is no limit to the amount of times you can download the digital product using the link provided. Please keep in mind distribution or resale of digital products violates our terms and conditions and can lead to legal action.

What should I do if I didn’t receive a confirmation email?

First, please allow five minutes for the email to arrive and check your email spam box for the emails. If you still can’t find them, please contact info@thedigitalbuzzdubai.com and confirm the name and email that should be associated with the order. 

I’m having trouble downloading or opening my digital product

Typically, issues accessing files can be caused by the following reasons: 

• If nothing happens when you click the download link, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
• If your computer states that the file has been corrupted, delete the file and try downloading it again. 
• If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please download the required program and try opening the file again. 

If you continue to have trouble, please contact info@thedigitalbuzzdubai.com for assistance.